Desktop App
1144 results found
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A payment portal that we can put on our website so patients can pay their bill anytime.
We are still holding on to our Rectangle Credit Card processing just so we have the portal on our website. If one company can do it, then all credit card processing should too. Thank you!
3 votes -
Flag messages in team chat for reminders
Please make a feature to be able to flag messages in team chat as a reminder to go back to for review
3 votesThis is under consideration. Thanks for your feedback!
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PCI Compliance
Please develop the technology to block the recording of credit card data in the recorded conversations. During our PCI Compliance Assessment we learned that is illegal (a security risk) to record credit card data. Thank you
3 votes -
Fax Search
We need the ability to scroll through (or search by) all sent faxes for the memo notes or a subject line to be able to find a fax quickly. Our previous software we had a subject line and a reference line that we put the patient’s name in so we could find them.
3 votes -
Appointment reminders bypass All Messages/ Multi-Select to Archive
We would utilize the appointment reminders more if there was an option for automatic reminders to not show up in the All Messages tab.
Because Actionable messages sometimes get lost, we regularly check All Messages and Archive conversations that have been handled.
When appointment reminders are sent for 160 patients, it really clogs up the All Messages tab. Especially since there isn't even an option to select multiple messages to archive.
Having to go in individually to archive them is inefficient and time consuming for our workflow.3 votes -
Notification through the app when a text pymt request is completed. That way we can make sure to post it to their account.
Notification through the app when a text pymt request is completed. That way we can make sure to post it to their account.
3 votes -
It would be great to be able have a note attached to a text thread
It would be nice to add a note regarding the text. A tag is short and sweet, but it does not allow details. I do not find the note section in the contact list useful at all. I would put the note section in that spot where the three dots are. This is available for each texting thread and so the note would be attached to each texting thread instead of only the patient. I am pretty sure that other offices would love this feature.
3 votes -
email reminder contact us detail
when clients click on contact us button when they receive an email reminder for an appointment the email we receive just says "john smith" requested to be contacted for an appointment. It would be more helpful if it told us what they were requesting an appointment for such as "fluffy" is overdue for vaccines. Even if this was just a regurgitation of the email we send to them that says patient is this many days overdue for exam please call to schedule. this would allow us to know what the client was reaching out to us for.
3 votes -
QR option for reviews
A QR code option for reviews would be a great addition for review options for those patients that don't have a google or facebook acount and or can't remember login credentials. We feel this would be more patient friendly
3 votes -
feature request
I'm confused why the weave app is computer specific?? At our office we desk share so when I log in at a different desk all my customizations for the text messaging are those of the person who first signed into weave at this station. So I can't see messages that are in fact tagged to me, verses seeing my co workers.?? Why even have separate logins then? Is there any way to make the app be specific to the person who signed into the app? Finger crossed this is one reason we looked at switching to weave in the first…
3 votes -
Note field on Contacts
Please add a note field when creating / editing a contact. Sometimes its nice to have notes about a patient before calling / texting them. Things like preferred name vs legal name, pronouns, etc.
3 votes -
Hold Times Report
Being able to generate a report that shows average hold times by the user would be a great tool to utilize when analyzing the service we give over the phone.
3 votes -
Secure Messaging with iOS users, using Apple Business Chat (iMessage)
Could you guys work out an integration using Apple Business Chat API so that secure encrypted iMessages could be sent to Apple device users. This would allow most patients to be texted in a HIPAA compliant manor. Weave would be the first to integrate a way to securely text message patients, and it would be super cool if you did this because it wouldn't require a complicated portal. Look at it here: https://www.apple.com/ios/business-chat/
3 votes -
Web portal/ Analytics
I would like the analytics breakdown that is on the desktop version to be the same on the portal and app. I am specifically looking to see each receptionist call volume on the Web Portal and or App.
3 votes -
Time change for Office Hours was MUCH better before. Please go back to the way it was.
The time change for Office Hours (and lunch) was MUCH better before. Please go back to the way it was :). I really liked setting new lunch from cell phone instead of having to log into desktop to access it.
3 votes -
Insurance
We would like to be able to check new patient insurance without having to make them a chart in our system. Also more information on dental insurances would be helpful as well. Because we can get dental info through weave but not every thing we need is in the breakdown so we still have to call. Maybe each office can download what they are looking for on there breakdown forms and form information from insurance through that. Or something easier cause if we still have to call on information might as well not even pay for this. There is no…
3 votes -
Online Scheduling Analytics
Please add analytics and have them tied to emailing the office. For example: they'd like analytics based around Scheduling requests from Online Scheduling, or when someone clicks on the online scheduler, etc.
3 votes -
Online scheduling request for DOB should also come through on the request
Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!
3 votes -
Fax groups
Please add fax "groups" so we can fax in bulk to select groups of people at once. This would save me so much time when I am sending out 200+ faxes for events we hold multiple times a year
3 votes -
Integrate with GOOGLE LEADS!!!
Integrate weave with Google leads to be able to track the calls, identify the patients who calls so we could have accurate conversion rates. It is not helpful at all to have you as a phone provider and use another service for tracking these call to be able to get these stats. That needs to be ASAP.
3 votes
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