Desktop App
1149 results found
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Custom Confirmation Page for the Online Scheduler
When running ad campaigns, we'd like a custom confirmation page (URL) after the prospect fills out the form or text on the online scheduler. This will give us better conversion data for our campaigns.
1 vote -
Issues with Notifications
We are small practice and use Revolution EHR--this isn't an idea so much as it is a complaint. Whenever we click "received" it sometimes will not notify the patient by text that their glasses are ready. It's very annoying. It's just me in our optical and I don't have time to go back and make sure that all the "Received" orders have been notified.
1 vote -
Forms/ Admin Portal/ Call Records
When sending forms to under aged patients, the form defaults to the parent or guardian, making the name on the form and the name that comes up on the dashboard incorrect.
Also, the patient search bar within the Weave app no longer automatically searches while typing. The need to stop and click the search button is inconvenient and slows the process down. Please return to the old search feature.
Also, within the Admin portal, Call Records are no longer displayed to scrub through. Every call must be downloaded in order to have any interaction with them. This is again a…
1 vote -
Auto Welcome Text & Email
Is there a way to have an auto welcome text and email go out to a client when a new profile has been created on weave?
1 vote -
Actionable Tab for Missed Calls
The Dr. wants our system to be able to track missed calls and whether staff has responded to them. Something like the Actionable tab, but for missed calls. He has 5 locations and when New Patients call in, if they are missed, then that patient will not call back but seek out a new business for their dental hygiene needs. The Dr. wants to be able to have staff call out and mark missed calls as "called out" or "completed" to show that the missed call was taken care of and eliminates multiple staff calling out on those missed calls…
1 vote -
We would like for our confirmations to say the day of the week as well as the actual date. example: Wednesday February 9, 2023 at 2:00pm
We would like our confirmations to include the day of the week as well as the date of the appointment. For example.....We look forward to seeing you on Wednesday February 9, 2023 at 2:00pm. :)
1 vote -
I wanted to reach out and suggest Weave incorporate a "save the date" appointment reminder for Curve users. I was told that
I wanted to reach out and suggest Weave incorporate a "save the date" appointment reminder for Curve users. I was told that Curve is the reason that Weave does not offer that option. However, we have used Solution Reach and Lighthouse with Curve and both of those offered an immediate appointment reminder when an appointment was made. So if it works with those 2 softwares and Curve it seems plausible it would work with Weave.
1 vote -
Search Calls By User
We would love to be able to review/search through calls on the desktop app by user. Our office takes around 3k-4k calls per month, and it can be difficult to find the calls we're looking for. This would be especially useful on the "Calls" page as well as in Analytics. I realize that Analytics allows us to see call volume by phone extension, but if there was anyway to extend this sorting ability to the call list and maybe, just maybe, have it sorted by user, that would be awesome!
1 vote -
Notification for when appointment reminders stop sending
A notification is sent to the admin's email or on the weave app alerting the office that their appointment reminders have stopped going out. I was chatting with a multi-office and they mentioned that their appointment reminder had stopped going out and they didn't realize it for like a week which caused a lot of their patients to not show up for their appointments. If they had been alerted then they could have called support to fix it and had fewer no-shows.
1 vote -
Medication reminders
Automated texts to remind patients to take their medicine. The doctor can set up how often the reminder goes out and can say what the medicine is and how many pills they should be taking.
1 vote -
View email addresses that were sent email campaigns
It would be really helpful to be able to see what email addresses were sent the email campaigns. I have had multiple patients argue that they never received our blast emails but I have nothing to prove that they were sent.
1 vote -
Have quick fill options available for overdue patients
We would like the option to be able to add available appointment times to overdue patient messages and the ability in the template to add openings as in quick fill. This way, in addition to our quick fill list, we could reach out with openings to patients on our overdue list.
1 vote -
1 vote
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Enable ability to control Save the Date send time windows
Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am
We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.
This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.
1 vote -
Print Phone Reports
The Weave Desktop App will break phone calls down by which phone answered how many calls that day, and also how many calls a phone placed that day. It would be super helpful to have a way to be able to print or save this as a way to track productivity. It is also very helpful to see how many missed calls there were and what times that happened.
1 vote -
Alert when patients turn 18 to update required paperwork
It would be very helpful to have an alert when sending appointment reminders that a patient has turned 18 since their last visit so we can have them update legal paperwork.
1 vote -
Patient MRN #'s should sync with our system
In the payments section, the patients and patient record number should sync. It's ridiculous that this can't happen. I understand that Weave doesn't "integrate" with our software but if you are going to keep customers other than dental customers, then your programmers need to figure out a way to make this happen.
1 vote -
Allow marking as "Paid/Completed/Posted" after entered into PM System.
We have duplicate payments logged into patient accounts due to many people checking payments screen, posting, then someone else sees it there and posts again. It would be nice to just have the ability to "Mark Completed" like Texts feature has. That is at least SOMETHING to denote payment has been processed already.
1 vote -
Transfer Call
TRANSFERRING CALLS. When a call is transferred (anyway - warm or blind) It would be nice if it said it was being transferred versus just ringing again. If i am not paying attention to the caller ID during the first time the phone rings and it rings again, I do the whole office greeting instead of just saying "This is..."
Is there a way that we can fix this? It would be very helpful to know if the call is being transferred.
1 vote -
Pronoun Visibility
Has their been any discussion surrounding pronoun visibility within the Weave app? Offices using weave would be able to deliver a better patient experience if that information was on the patient profile and displayed on the Call Pop screen. Maybe an easy way to offer this would be a drop down selection, very similar to what we offer for Language Preference.
1 vote
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