Desktop App
1152 results found
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Weave Reviews on other sources
We need to get reviews from other sources than facebook and google. We would like for reviews to be posted on Yelp & Healthgrades as well.
1 vote -
Filters For Desktop App Messages Section
For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.
For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"
Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).
OR
A filter that would automatically associate (C:X123) to Appointment Reminders.
We only want to see truly "actionable" messages.
If they respond with YES to "Type YES to confirm your appointment" and…
1 vote -
text message search
Include a way for offices to search within a message thread so they don't have to scroll and scroll to find something in the desktop app.
Additionally, if it were possible, include a way to search all messages on a given day/range of time.
1 vote -
Message Queue: history should go further back than 2 weeks.
Montgomery Vision Care would like to be able to see pts who have opted out of recall reminders. A report would be awesome! But being able to see opt outs further back than 2 weeks would be SUPER helpful too. Thank you!
1 vote -
Intra-office call logs
It would really be helpful to be able to access call logs between office extensions. Both call logs and call recordings.
1 vote -
Office would like to sync Payments to PMs to automatically show payments that were processed through Weave
Right now the office needs to manually update the payments in the patient profile in their practice management system. They would like payments to automatically reflect payments that are made through Weave.
1 vote -
Website Widget Customizable
We would like to be able to customize the widget to have our logo or something else besides the Weave logo because it is not a good indicator as to what the widget is or why it is there. We want our patients to be able to see the logo/widget and know that it is for communicating their needs with us directly.
1 vote -
Option to delete/trash Fax messages in bulk, between specific date ranges in Admin Portal
Currently in the Admin Portal> Fax. You can select a date range in order to export the data to an Excel sheet but, I had an office request to be able to have a function that would allow them to select a date range, check a box or a radio button to "Select All Within Range" or something- and delete all of them in bulk.
The only way to delete Faxes is currently from the archives, one at a time.
Thank you!
1 vote -
Option to delete/trash a Fax directly from the Desktop App
Currently, in order to be able to delete a Fax. Offices have to archive the fax and then go to the admin portal in order to delete the fax from Archives.
It would be a great feature to be able to allow offices to delete an unwanted Fax directly from the Weave desktop app1 vote -
Vacation mode/Auto Reply Texting Ability
It would be helpful to have a kind of vacation mode (or autoreply mode) for text messaging.
1 vote -
Filtering on Call Records
Call Records (Weave Admin Portal)
Request to have filtering by caller name, type, and the incoming/outbound calls. even longer calls or shorter calls.1 vote -
In a text conversation, it would be helpful to be able to highlight and copy the recipient's phone number displayed at the top (like I would
In a text conversation, it would be helpful to be able to highlight and copy the recipient's phone number displayed at the top (like I would with text). Currently you can't do that.
1 vote -
In a text conversation, it would be helpful to have the recipient's phone number display below the name----if they're an added contact---for
In a text conversation, it would be helpful to have the recipient's phone number display below the name----if they're an added contact---for reference and context.
1 vote -
Disable Call Recording Involving Numbers Listed in a "Do Not Record" List
I know the Admin user role is able to listen to call recordings, but it would be nice to specify a "blacklist" of numbers that Weave should never record conversations from. For example, when the doctor gets a phone call from their spouse's number (555) 555-1234, have the ability to add (555) 555-1234 to the "Do Not Record" list, so all users with the Admin role are unable to listent to the doctor's private conversation, while still being able to listen to other phone conversations involving phone numbers that are not on the "Do Not Record" list.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Integrate with AdvancedMD
Please work on having Weave integrate with AdvancedMD so I can get rid of my current Merchant Service that is charging me 2% MORE per transaction than Weave does. Thank you!
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Logo removal from forms
The forms portal is not allowing me to remove the logo from branding setup. Please fix.
1 vote -
Add as New Contact (Text Message Setting)
Please add a "Add as New Contact" option in the settings (ellipses icon) menu of an open text thread allowing the user to add the person they're texting with as a new contact in case they aren't already.
1 vote -
Danielle Del Presto Keep it Simple
- I would like for my desk top app to go full screen.
- I would like to see my name instead of call answered by unknown.
- I would like voicemail to be sorted by date or be able to select a sort feature myself.
- If using phone app it scrolls allover the place and I'm at the bottom and it brings me back to top.
- I have helped and been a tester for CRYSTAL PM since 2012 - I have been working for years with technology.
we need to work together to keep it simple yet easy to use
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Electronic Prescriptions though Weave software and Mobile devices
It would be nice to be able to send prescriptions right to the pharmacy through the software we are already using at the office and on our mobile devices. Utah is already requiring e Prescriptions for all controlled substances (starting Jan 1, 2022)
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Multiple Statuses that Send Auto Texts for Order purchases
It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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