Desktop App
1144 results found
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Integration with Crystal PM Declined Texting Option
Since Weave integrates with Crystal PM, it would be helpful for Weave to know NOT to send automated messages to patients when the DECLINED TEXTING box is checked in patient's Crystal profile. At this time, when I manually turn off messages under "message preferences," the system is still sending texts to patients regarding their preferences.
1 vote -
We would love for Weave to be integrated with PtEverywhere (our practice software).
Please work to integrate Weave to PtEverywhere (our practice software). PtEverywhere just released info that they can now be integrated with other software platforms to help improve business functions and ease between multiple software programs. Thank you!
1 vote -
View Personal Call History in Desktop App
In the "Recent Calls" log that shows after clicking the "Phone" section from the main screen of the desktop app, it would be amazing if there were "General" and "Personal" tabs like there are when viewing voicemails. The General tab would show the call history for the main line of the location, while the personal would show the call history for the specific phone that is synced to the desktop app.
2 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
1 vote -
Message Queue Filter
Filter to stay in place after setting in Message Queue
1 vote -
Patient Appointment Request Emails Need Identifying Information
We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.
2 votes -
RIng back
Hello,
I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.
Thank you,
Sage Hammer
Heights Eyecare
sage.hammer@heightseyecare.com
406-252-99273 votes -
Add filtering options for Text Messaging
We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.
We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)
The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…
3 votes -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote -
Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.
Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.
1 vote -
Ability to make notes on payments
We really need the option to make notes on payments, something just viewable by office staff and not the patient. Or, we need a way to be able to label payments (fee, balance, deductible payment, other - with the option to type a custom label).
1 vote -
Message Tag for "Pre-Med"
When a patient responds to confirm their appointment, if they remind us that they need their premed in the same text, it automatically marks them as read and I don't see it. If there was a way to automatically tag anything that says "premed" from the patient, or not mark it as read if it says anything more than just confirming their appointment.
2 votes -
A payment portal that we can put on our website so patients can pay their bill anytime.
We are still holding on to our Rectangle Credit Card processing just so we have the portal on our website. If one company can do it, then all credit card processing should too. Thank you!
3 votes -
Provide access to client email preferences - similar to Text Communication Preferences
We would like to be able to see/edit email communication preferences the same way we can for text communication preferences. We would prefer that the email has more options than just an all or nothing opt out.
As an example, we have some clients that have horses stabled in a large facility where the manager handles their veterinary appointments. The owners have no need of recall or appointment reminders, but we still want them to get marketing emails. We would also need to be able to re-enable those clients should they choose to move their horses elsewhere. Thank you!
1 vote -
Insurance Report - Request/Include Different/Additional Data
It would be helpful to see data like, "missing tooth clause" and when crowns are paid on prep or "seat date" requested/included in the Weave Insurance Verification report.
1853676
1 vote -
Nextdoor Reviews Needed
Please incorporate Nextdoor reviews in the review section.
1 vote -
Automated texts sent to the patient who actually has an appointment if same number as another
When two patient files in DSN have the same phone number (i.e. a daughter who once scheduled for an elderly father years ago), the automated text "randomly" picks which patient file to send the message to, even if the patient it picks doesn't have an upcoming appointment and hasn't been in for years. This is very inconvenient because the message thread shows that we texted the father, when the daughter is the one who has an appointment. Since it's the daughter's number, she responds appropriately, but the message thread shows the father's name which is confusing and causes much more…
1 vote -
Stop requiring the schedule request to be linked to a patient
This has never happened up until today. Please go back to the old way of not needing to be linked to a patient in order to send a message to a patient confirming their appointment request. We get a lot of new patients this way and we do not add them into our system until after they are seen in the office. I have never had to add them until today.
1 vote -
Payment Reminders - Sending reminders for more than 1 invoice
Since we are able to send more than one invoice to a patient, we need to be able to send reminders for all of those invoices. For example, I have patients who have a copay and a balance. They have to pay the copay, but the amount toward their balance can be whatever they are able, so we allow partial payments. I send an invoices for each separately to the patient, but when I go to send a reminder, I am only able to send a reminder for the most recent invoice. I need to be able to send the…
1 vote -
QuickFill List Needs Backup
The Quick Fill list cannot be retrieved if there is an internet outage or PMS/software update. It's too easy to lose and impossible to retrieve.
Quick Fill list needs to have a backup on Weave, not just local storage so that when it's lost, it can be retrieved/rebuilt.
1 vote
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