Desktop App
1144 results found
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Inserting correct name in text messages (ie in Pediatrics when you want the name of the person scheduled not the responsible party.
When selecting the patient and then selecting to send message, if we use a template, or create a new template, it is inserting the name of the responsible party, not the patient. This is not helpful. Would like to have more options for drag and drop, such as the desired patient, a signature line for the texting, or a specific form other than the wellness form.
2 votes -
Email should be integrated the same way messaging is.
When you send an email from the desktop app it pulls into your outlook or whatever email you use, I can see that would have advantages but almost all the other platforms I have used keep it contained in their platform. Since in is not self contained, there is no note in the patient history showing an email was sent, or what the contents were.
2 votes -
Voicemail navigation from phone
We would like the ability to maneuver through voicemails from the desk phone easier. Keys for skipping forward and skipping back would be very helpful to get to the message you want to listen to. Additionally, the ability to skip the new messages and go directly to the saved messages to find a specific one that had been saved. While some of this can be done on the desktop interface, voicemail groups don't show up on that interface, and there are some locations that use the phone, but don't access the desktop app.
8 votes -
Update notifications
When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified
5 votes -
Tag Faxes to A Co-Worker
I like your new Tag feature in Messages, but can you also apply that to faxes? As it is now, the person checking faxes has to open up the fax, then send an inter-office text to the person who needs to handle it. If we could just assign it to the person, that would save a time-consuming step! Thank you.
36 votes -
QR Codes on statements
-first, it is really silly that i would have to create a new log in to leave feedback. That seems like more work.
-Second, I would like to put a payment QR code on my statements that go out to patients. This would bring them directly to weave for payment. Is this possible?2 votes -
Ability to audit who opens faxes
Ability to see which weave user opened a fax, text, or online appointment request. This will allow managers and other employees to ensure accountability of any faxes or messages that are incorrect or opened but not responded to
4 votes -
We need a way to enter payments for customers who are new to our system and not yet syncing into the Weave app.
Please provide a way to process a payment for someone not synced into the weave app! (ie: a new walk-in customer or insurance company paying with card info).
3 votes -
Payments via Fax
*What department are you in? * Support
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Payments
*What pain points/suggestions does the office have? * Offices uses weave payment terminals and are struggling to input insurance payments that are sent via fax with digital credit card info, states that it is not just insurance companies, as they receive lab payments that don't fall under a patient profile. Would like to be able to use weave terminals to maually enter these numbers but the app is not configured to receive payments in this manner as…
1 vote -
forms and quick fill
I would like to be able to respond to my patients that leave reviews through Weave. I can respond to google reviews but not Weave reviews.
When will Medical Hx auto populate into Eaglesoft Med Hx?
Are there medical release forms that I can add to my forms?
Quick Fill- I wish the list would not hop to the beginning of the list when I am looking at a patient's note. I wish I could return to the exact place I was in the list after checking a note.
1 votePlease refer to this article for more information on Eaglesoft Medical History Writebacks: https://www.weavehelp.com/hc/en-us/articles/6979693167003-Use-the-Medical-History-Form-for-Writebacks-in-Eaglesoft-v-18-
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Urgent voicemail and Voicemail serach
On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.
1 vote -
Recorded Call Filters
need to be able to filter recorded calls by (but not limited to):
1. Inbound
2. Outbound
3. Missed
4. Abandoned
5. Team Member that called or answered1 vote -
payments
There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:
-make required…
1 vote -
Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy
I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.
1 vote -
Text to Pay Balance
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Payments
*What pain points/suggestions does the office have?
* This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter…1 vote -
Contact list upload to Weave
It would be helpful to be able to upload an excel file with all your fax contacts directly to Weave. This would be especially helpful when switching to Weave from another digital fax system.
4 votes -
Sending PDFs through text and email
We can not send PDF's to our clients through text messaging..only images of pictures we take. Please make the text messaging capable of sending PDF documents.
We can not send attachments with emails. For us, this defeats the purpose of sending an email. Please allow for PDFs to be attached to an email.32 votes -
Daily Report of the total Actual Paid Invoices and Refunds
The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.
1 vote -
Payment through Website
Hey, We had a thought!! We would love to be able to integrate the payment options through our website online!
2 votes -
Online Scheduling
What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.
1 vote
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