Desktop App
1154 results found
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Cancelled appointment / unsubscribe
When a patient to an office cancels their appointment ("cancel" is also a trigger to unsubscribe), that patient is then unsubscribed to all messages from that office. It seems odd to cut off all communication with an office if the patient just simply cannot make that appointment. The patient would then have to call in and reschedule and the office will inevitably call Weave to get that patient back for sms communication. We've created our own call volume on this.
1 vote -
automatic form update
Have forms automatically upload into Dentrix.
1 vote -
Schedule View
We really like the schedule view in the mobile app. We could like to be able to see that view in the desktop app as well.
2 votes -
Notification when system is not synced
Please incorporate a notification when there is something wrong with the sync application or when the system is no longer connected to Dentrix.
2 votes -
a week in advance message queue
Message Queue should show who will be receiving messages a week in advance besides the current week and past week.
2 votes -
see missed call by call group
for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
and for management can keep track2 votes -
Account ID/UNIQUE ID
Why is there no ability to add an account number to a custom contact?
1 vote -
Weave Help Callback not working
I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.
1 vote -
Shortening online forms
Our weave forms print out super long. Is there anyway to make our side of the form in a smaller font to minimize the paper amout? Right now we have to download, edit, change font and it takes it from 7 pg to 4. But our regular paper form in the office is 1 pg front/back. We don't like killing trees!!!
1 vote -
Resync button on server
I have to call and an hour or more on the phone every month to fix our eyewear notifications. Each time the initial support person researches the problem. After a while, they say they can't do anything, and pass it on to a higher tech. EVERY time that tech says they are resyncing Weave on our server. Why don't you create a button that can be on our server desktop that I can click to re-sync it? I would save you a whole lot of time, as well as me.
1 vote -
Incorrect payment fix
If a payment was collected on the wrong patient by mistake, there is no way to correct this.
2 votes -
Team Chat: Multiple Chat Windows
I think it would be helpful if there was an option to have multiple windows open at a time. For example, I'd like to be able to keep my team chat open while also having a client conversation in a separate window, rather than having to switch back and forth within the desktop app.
2 votes -
Sync time stamp
We need a time stamp to show last sync date and time. The previous company we used for reminders - SolutionReach - had this feature. With Weave, we have to wait and discover that messages are being sent out and there's been a few time where it wasn't working for weeks and it took us a week to even realize!
5 votes -
Full reading ability of scheduler
In the web assistant I need it to be able to read the regular schedule that we use for the doctors and the exceptions that are put in to either open or close the doctors schedule in order to give patients a truly accurate log of openings.
1 vote -
text receipt
Offer a text option for credit card receipts.
2 votes -
Text Box for Existing Client
Please, please, please bring back the text box on existing clients even if they don't have a phone number. We have over 11,000 clients and not all of them had cell phones when they were entered, but many are dropping their landlines and using the that number as their cell number. It is imperative that we are able to still try to text them. It allows us to clean up our system and contact our clients in case of emergency. As of right now, we cannot contact those clients by text in an emergency situation. Thank you!
1 vote -
programming phone to granular level
I would like to have the ability to have the calls on certain days to call to the phones in the back since we do not have front desk person to pick up the phone
1 vote -
Review full message from popup
The popup in the right hand corner would be much more efficient if you could click it to bring up the message in question rather than having to still go search for the patient from the home screen.
1 vote -
Optical Support
When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!
1 vote -
Template with dates
The COVID Screening form does not have a date. Did we miss something during the set up? We would prefer a date on the form. Thank you.
Secondly - how can the additional templates be named specificallly?1 vote
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