Desktop App
1458 results found
-
internal extension to extension recording
I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.
4 votes -
New Statisitic
Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)
1 vote -
Emails to inform us of problems with Weave
I would love to see an email go out to our office when you are experiencing problems and when you expect the problem to be resolved. I waited on hold for 56 mins today for someone to tell me that you are all aware. I am currently on hold again to speak with someone else about the matter. This is taking away value time from me serving our patients.
3 votes -
Added function to analytics
Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…1 vote -
Revert Phone answer percentages
exclude abandoned call numbers from calls answered and calls missed percentages
1 vote -
Payments
Hello! I was chatting with Sadie on the chat and asking about some options on payments.
She mentioned that there is no direct integration of the payments with Open Dental. It would be awesome if as soon as we took the payment, it would show up in the patient account on Open Dental. I was hoping to make a recommendation that that integration would be really helpful!
Also, (and I am really new to this whole system so forgive my newness) it may also be really helpful if the system would for us to make the payment directly from the…
4 votes -
Template with dates
The COVID Screening form does not have a date. Did we miss something during the set up? We would prefer a date on the form. Thank you.
Secondly - how can the additional templates be named specificallly?1 vote -
Text notifications when a payment is received in text to pay
Text notifications when payments get made/accepted from text to pay please! Otherwise you are having to ask clients to "text back after they've made payment" or just waiting and seeing by checking history every few seconds. Yes...I know that we get an email. But that is not available to everyone in the hospital or from each computer we use.
11 votes -
Compulink Integration using wrong Patient ID
When interfacing with Compulink software, the patient ID should be the patient account number, not the patient EHR number. You cannot perform a patient search using the EHR number. It is actually very difficult to find the patient EHR number as it is only accessible in the EXAM screen.
2 votes -
Check In Kiosk
A check in kiosk that integrates with our practice management software (Eyefinity EPM). This would help stream line the check in process to ensure accurate data entry for patients accounts and ability for them to sign required consent forms with visits.
2 votes -
update recall date in compulink
We would love to have weave update compulink recall date.
4 votes -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
37 votes -
Patient list filters
- When using the analytics list of overdue patients I apply a filter to separate Perio from Prophy patients. When I go into a patients profile to leave a contact note then go back to the list the filter is no longer applied. I have to then reapply the filter to continue working. Also if I am using a list and go to a patient's profile, when I go back to the list it has gone back to the beginning of the list. Very inconvenient to have to scroll through to the point in the list I was working from.
3 votes -
App Transferring
The ability to transfer calls from the cell phone app.
1 vote -
Glasses Notification
In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…
1 vote -
Quick fill numbers
Our office uses quick fill but we only offer one time slot at a time. Can we get rid of the numbering system? It looks odd that there is a 1. in the middle of our message
2 votes -
Mobile App Issues
(1) We would like to be able to transfer a call from our mobile app to another extension or another mobile app within our office.
(2) We would like to be able to put a caller on hold from the mobile, while transferring to the other extension.
(3) With mobile app calls, we need a wider range of providers.1 vote -
User reports
I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....
5 votes -
Revolution Integration
Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?
2 votes -
audit log to track actions in Weave software
You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.
1 vote
- Don't see your idea?