Desktop App
1145 results found
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Ability to add new patient from both message phone number or caller phone number.
Ability to add contact number to patient list when a new phone number contacts us (from message or call list).
26 votesWe have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.
If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!
Best,
Drew Hemsley | Product Manager @ Weave
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text to pay
it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…
2 votes -
Auto-Confirmations Date/Time Stamp with Copy of Message in Patient Chart Notes
Would it be possible for appointment confirmations in Weave to write back an entry in the patient chart on OpenDental with a date/time stamp? For example, when Jon Smith confirms his appointment, it will change from unconfirmed to confirmed in the schedule. We would like it to also document the date/time with a copy of the message in the OpenDental patient chart notes. When we use OpenDental's auto-confirmation module, it does this for us already and makes it easier to track. Please let us know if this is possible. Thank you so much!
3 votes -
Schedule tab messaging
Hello! When using the scheduling tab to edit and send out a group text for a specific day, it did not update the date as it should have. I selected to add in the patient's first name and the date and time. However, it sent out the current date on every text. When i save my template, it shows the date as "[date time]" or whatever it says when you select it. When i returned to my template to see what had happened with sending out the wrong dates to every patient, it showed that it had changed that [date…
1 vote -
Need to be able to delete call recordings!
Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!
1 vote -
Create your own customized message when sending forms
Please add an option for a way to edit the auto-populated message when sending a form, either via email or text. Thank you! Megan @ Family Dentistry of St Peters.
1 vote -
Patient's Birthday
Our office sees a lot of kids and would like to start doing something special for them if they come in on or near their birthday. It would be helpful if there was somehow a feature on weave to let us know. The easiest way I would think to do this is on the Schedule tab when it shows a list of patients scheduled for the day you can put a birthday cake symbol or balloon symbol - just something we can quick glance at to see if they have a birthday soon.
2 votes -
Adding Roles to Users
s00114749 - Might be a weird request but, customer wants to add Roles to Users to fit their industry. Please see list below;
Admin / Owner / GM
Bookkeeper / AP contact / AR Contact
Outside Sales Manager
Outside Sales rep
Inside Sales Manager
Inside Sales
Team Member / Customer Service Rep
Fleet dept Manager
Fleet Mechanic
Service dept Manager
Service dept tech
Shipping / Rec Mgr
Warehouse Mgr
Warehouse Staffer
Hose Assembly Team1 vote -
Download Voice Mail's
We need to be able to download the voice mail messages left, just like we can download the recorded calls from the "Call Records" drop down in the Weave admin portal.
1 vote -
Showing What Extensions that calls were for
Hello 2 things:
1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,
…1 vote -
Payment amount adjustment
Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.
2 votes -
Custom List by Age
Hello, can you please add more customization options when making lists. I would like to be able to create a list that ranks patients by age. In addition, I would like this list to show overdue patients as well. Please make these changes ASAP. Thanks, TV
2 votes -
Resize Weave desktop app
Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.
77 votesI am excited to announce that we have a working version of this that we are exposing to any and all interested users for early access. If you would like to join and give us feedback and help us build out this new responsive experience, please send an email to product-feedback@getweave.com and we will get you going.
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Additional fields for Patient Contacts
Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.
2 votes -
Landlines
A good feature to have is having the home number to be called to confirm appointment and any eyeware. A lot of the elderly don't have cell phones or only have a flip phone and for me to go through patients without a cell phone to call them is a waste of time. Thank you, Joanne Keller
2 votes -
Multiple Improvements
We're new users with several ideas.
1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…1 vote -
More automation on your weave app
9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app
1 vote -
Emergency / After Hours calls & texts
Would love if there was a great system within Weave for emergency calls/texts. Right now on our voicemail we direct patients with emergencies to call a separate number which is managed by google voice. But it would be great if there was an internal system within Weave that would manage after-hours calls and texts which can then be sorted and prioritized according to urgency at nights and weekends for the doctor or on-call staff to review without having to sort through everything.
6 votes -
Entire app and site Slowness Complaint
Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.
Thank you,
Tina Holtzman
312-549-8691
tina@drbloomplasticsurgery.com2 votesWe have released an update that should resolve the issue of being constantly logged out of the weave software.
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Toggle between Two extension lines
I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.
It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.
Thank you1 vote
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