Desktop App
1155 results found
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Font size for age 50+ eyeballs
I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia
I would think your app has a lot of people using it that are not always in their 30s and 40s
could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had
thanks so much
Steven Mobley Md
Hello Dr. Mobley,
We received your email and would be happy to assist, I totally understand the font size being a problem. I…
2 votes -
Ability to differentiate between pt vs insurance payments
Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.
2 votes -
Dentrix--> More info / Click to dail
1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"
2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule
2 votes -
Auto texts to patients with upcoming appt and needs a health history update form link
Auto texts go out annually using the CC Recall types for patients with appointments AND need their health history form updated with the link provided to the form. Another option would be to read each procedure and if the procedures listed in the appt has a HH (Health History), a text message goes out with the HH form link. There MUST be a way to send out a text with the HH link for patients with appointments in the next x days. :)
4 votes -
Share Fax in Team Chat
tag a fax to our team group chat so our group can start work on that asap. if i save to folder it tends to create more work cause they will forget to even open that folder.
1 voteTo facilitate efficient collaboration, you will be able to share with your team virtually anything you receive in Weave -- be it messages, fax, forms, payments or reviews. This feature is currently slated for development during the first half of 2024. Please continue to share your valuable feedback in the meantime. Thank you!
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Schedule Request Icon on Mobile App
We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks
2 votes -
Order of completed lists
In the Lists, Follow-Ups section, the completed tasks should be shown in descending order (most recent at top) instead of ascending order (oldest first). That way I can quickly check the most recent completed follow ups quickly instead of scrolling all the way to the bottom
1 vote -
Cancelled appointment / unsubscribe
When a patient to an office cancels their appointment ("cancel" is also a trigger to unsubscribe), that patient is then unsubscribed to all messages from that office. It seems odd to cut off all communication with an office if the patient just simply cannot make that appointment. The patient would then have to call in and reschedule and the office will inevitably call Weave to get that patient back for sms communication. We've created our own call volume on this.
1 vote -
Officemate Web Assistant Integration
Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…
2 votes -
automatic form update
Have forms automatically upload into Dentrix.
1 vote -
Follow Up Task notifications
Hi there!
Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
A single notification for a follow up task is sufficient until dismissed.
Thanks!3 votes -
Invoice & Payment summary Refund filter
Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded
6 votes -
Account ID/UNIQUE ID
Why is there no ability to add an account number to a custom contact?
1 vote -
Scroll bars
Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?
2 votes -
New Patients who are not active in Dentrix
Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as…
2 votes -
Weave Help Callback not working
I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.
1 vote -
Adding reporting to recall analytics
We would love it if we could export a report from the recall analytics that would show us all patients that have received a recall and that have not received a recall in a given time frame. This would make the list of patients that we need to call for recalls easy to use and transfer between employees. The format of the reports does not matter, just anything printable would be great. Thanks!
2 votes -
Shortening online forms
Our weave forms print out super long. Is there anyway to make our side of the form in a smaller font to minimize the paper amout? Right now we have to download, edit, change font and it takes it from 7 pg to 4. But our regular paper form in the office is 1 pg front/back. We don't like killing trees!!!
1 vote -
Transfer calls from app to office phones
Please give the IOS & Android app the ability to transfer calls. I do not have an office phone to set up at home and I cannot transfer calls on my cellphone through the app.
3 votes -
Admin control who can view analytics.
Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.
2 votes
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