Desktop App
1148 results found
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Alternate Weekends
Being able to set a schedule on Saturdays for our offices. One office is open on the 1st and 3rd Saturdays of the month and another office is open the 2nd and 4th Saturdays of the month.
1 vote -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote -
Appointment Request Notifications On Cellphone App
I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!
1 vote -
Payment Input
Hello i thik there should be some type of way that you can input what a patent paid for when they check out
1 vote -
Messenger App
I was informed by our IT company that Dentrix/Henry Schein aka the Evil Empire is going to no longer support their in app Dental Link messenger. Please consider offering a way using your messenger on workstations that don't have phones associated with them. Thank you!
1 vote -
Phone issues
Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.
1 vote -
After hour calls
We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…
1 vote -
ACCURATE MESSAGE/CALL HISTORY
Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.
1 vote -
Weave Widget Conversion Tracking
Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.
1 vote -
Picking Days to Send Automatic Review Requests
We have different doctors on different days in our office. We would like to send automatic review requests for one doctor but not the other. A feature to designate which days to send requests would work great.
1 vote -
Quickfill add on
Hello,
This is the front desk at Chicago Dental 312 and I have a few idea to add tags to quickfill so we can have patients grouped by dentist.
Thank you
1 vote -
Cornerstone Integration Gripes
Cornerstone integration gripes:
-Unable to use the reminder feature as Weave is unable to filter by type of appointment in Cornerstone to send reminders to.
-Unable to use the ‘save the date’ feature for same reason.
-Unable to use the missed call text alert as Weave is unable to filter which lines this applies to. There are two lines that are strictly VM lines that we do not want to sent this text to.If at all possible to fix in the near future would be greatly appreciated!
1 vote -
Edit message template; Archive forms
Forms...... I feel like this option wasn't beta tested that you just wanted to sell it and we will figure out issues later. All the problems that I am facing with are things that would of come out in a beta test. 1. The names are not appearing... 2. The message that appears when you are manual send the forms... is not typed correctly - so every time I sending it I have to correct it. There should be a way that we can create our own message that would populate properly every time. 3. There is no way to…
1 vote -
app and CS recommendations
When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
I'm sure this has been brought up before but the customer service…1 vote -
I need a rep to call me
I need better service.
1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
2) The chat is very frustrating and time consuming. I want voice interaction.
3) I want my account rep to call me. CALL ME. No chats. No emails.At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.
1 vote -
Share Fax in Team Chat
tag a fax to our team group chat so our group can start work on that asap. if i save to folder it tends to create more work cause they will forget to even open that folder.
1 voteTo facilitate efficient collaboration, you will be able to share with your team virtually anything you receive in Weave -- be it messages, fax, forms, payments or reviews. This feature is currently slated for development during the first half of 2024. Please continue to share your valuable feedback in the meantime. Thank you!
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Order of completed lists
In the Lists, Follow-Ups section, the completed tasks should be shown in descending order (most recent at top) instead of ascending order (oldest first). That way I can quickly check the most recent completed follow ups quickly instead of scrolling all the way to the bottom
1 vote -
Cancelled appointment / unsubscribe
When a patient to an office cancels their appointment ("cancel" is also a trigger to unsubscribe), that patient is then unsubscribed to all messages from that office. It seems odd to cut off all communication with an office if the patient just simply cannot make that appointment. The patient would then have to call in and reschedule and the office will inevitably call Weave to get that patient back for sms communication. We've created our own call volume on this.
1 vote -
automatic form update
Have forms automatically upload into Dentrix.
1 vote -
Account ID/UNIQUE ID
Why is there no ability to add an account number to a custom contact?
1 vote
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