Desktop App
1155 results found
-
Please Fix this Bug "Notifications Disrupted"
At least a few times a day, our desktop app gets a yellow exclamation point in the top left corner, and says "notifications disrupted". In order to make it go away, we have to restart the app. I've contacted support twice, to no avail. If we don't restart the app, we don't get any notifications.
1 vote -
Enable Short Code
WEAVE isn’t compatible with short code numbers, which are usually the verification codes. We have many vendors using our office number. With WEAVE not being short code compatible, we do not receive verification codes - this would help us tremendously
1 vote -
Lightbar
Add ability to see what extension is on the phone. Perhaps a lightbar to see if the phone is on/off the hook?
1 vote -
Weaveneeds to import the chat info. from the texts into the commlog/chart automatically.. this extra step to go select each is awful!
Weave needs to import the chat convo/info. from the texts into the commlog/chart automatically.. this extra step to go select each is awful and way too clunky and cumbersome for the ease of this app. It leaves o too many opportunities open for missed info and missed records.
1 vote -
Quick Glance for Sent Appointment reminders
Previously on Weave you could look at the schedule for the next day and see who was notified via text (they had a message bubble next to there name), if you needed to call because they had a landline (had no message bubble), or they opted out of text messaging(had an X in the message bubble). I think that was a great tool that was helpful for us to get those alternative notification out to those patients if needed.
Now all patients have the bubble next to their names even if they have landlines. So we don't actually know if…
1 vote -
View Production Scheduled On Weave App
I'd like to be able to see what we have scheduled in productions. That would include Daily, Weekly and monthly.
1 vote -
1 vote
-
Put prescribing doctors name on prescription tab would help in group practices
Currently quickest way I've found to see which doctor wrote the Rx is to go to prescription tab and print prescription to see who wrote it. Why not just show w/date who signed it?
1 vote -
1 vote
-
Unlink phone
We would like to be able to unlink the Desktop App from a phone
1 vote -
Make the Weave desktop notification window moveable
The Weave desktop notification window always populates in the upper right-hand corner of our screens, where we also need to access other features of our schedule/etc. Since that window stays open on top of our practice software, it would be really nice if we could drag it around and place in other locations rather than being forced to click through "Ignore/Reply" to access some things we need in response to phone calls and texts that come in through that notification.
1 voteThanks for your feedback. You have an option in the Weave desktop app's Notification Settings to change the Popup Location to the bottom right corner. Attached is a screenshot for reference. Please try it out and let us know if it is more convenient. This preference is saved for every user.
-
Appoinment request required times
The feature to require patients to select a minimum number of appointment times is no longer active. So we have had multiple times when a patient has requested a specific time an it is no longer available. We then have to contact the patient to schedule a different day or time. Not having that feature is causing our staff to contact patients to schedule different days and/or times. It needs to be reinstated so we are not spending time on tasks that were taken care of in the past before it was updated.
1 vote -
Needs to be a way of turning off recording temprarily (button phone and within the app. Legally a client can request not to be recorded.
Hard button on phone soft button in app to temporarily disable voice recording.
1 vote -
Favorite templates
We would like to be able to have each user "favorite" SMS templates so that when they go to send a template, their favorites are at the top of the list, instead of having to search to find them.
1 vote -
#DND# Option for Reviews
The ability to bypass review requests sent to patients who were unhappy with their visit. Oftentimes these reviews are left by disgruntled patients who did not have a bad experience, but rather did not understand something or are upset about something outside of the control of the office. Would be nice to be able to add #DND# to the appointment exclusion type.
1 vote -
soft phone
It would nice if we could have access to our contact directories on our soft phones. That is such a time saver!
1 vote -
collections List
Our collections list is not syncing with our Compulink platform. Please advise.
1 vote -
Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left
On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…
1 vote -
Filter by tags and new
You should be able to filter your messages by tag(s) AND new, untagged messages, instead of having to check either tags or new messages at a time. For instance my reception team I want to see the "Scheduling" tag and some of their individual ones, but also to see all new incoming messages so that they can tag those accordingly.
1 vote -
SMS/Tags notification badge
If you have your Messages inbox filtered by tags and/or departments, you should only receive a notification badge (the red 1 that shows up on the icon) for the messages inside of those filters. Otherwise it's very confusing and requires frequent checks just to see if there's really something there for you.
1 vote
- Don't see your idea?