Desktop App
1146 results found
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MORE FILTER OPTIONS W/INSURANCE
when doing a campaign, please allow us to add MULTIPLE INSURANCES to the filter. It is very limiting to only be able to do 1 single insurance at a time.
Also add to the filter option the ability to filter by provider/DR
BRING BACK THE QUICKFILL BLAST THAT IN 2019 ALLOWED WEAVE TO PULL MULTIPLE PAST DUE PTS AND SEND THEM LAST MINUTE OPEININGS.
1 vote -
Provide more data in overdue lists such as which pet overdue for what so you can better use the phone, text, and email buttons.
In an overdue list, when you click on the gray circle with the clients initials, why can't the same information come up that comes up in a client profile? Currently, only the date of the overdue service appears, but we can't call, text, or email the client if we don't know which pet and which service is overdue. We have to back out of the list (twice) and then reenter the client profile through the customer list to find out which pet is due for which service. But then there is no way to phone, text or email from that…
1 vote -
Online Schedule filter Dr by appointment type.
They need to be able to filter Drs based on their appointment type because they have certain Drs that only see specific appointment types. So that if I select a specific appointment type, I’m only able to see the Drs that service that type of appointment.
The second thing is really a descriptor of the first, each Dr for them has 2 columns of time, and the first is only booked for longer types of appointments like full exams, and the second column is for things like contact fit check. They would like to be able to have the scheduler…1 vote -
Linking forms with the Dolphin System
Hello!
I have been trying to make it so I could use the forms from Weave and send them to patients and when the form has been submitted it would link with our system DOLPHIN. I spoke with one of your reps and they said you do not currently work with the Dolphin system. This would be beneficial to have since many medical offices are using this system.
Thank you for reviewing this feedback and I hope it could be looked into deeper.
Ali Holm
1 vote -
WIV: Add additional insurance payers
Various payers have been requested. This is only something we can pass onto Vyne as we have no control over which payers are added over time.
1 vote -
Saving NPI and Tax ID values
Customers have requested the ability to configure Weave to save certain values of the verification process. These values are typically assigned to practitioners and don't change, so we shouldn't force them to enter them in for each verification.
1 vote -
Make schedule notes available to view
We would like to view the appointment block notes that we have typed in. When computers are down or we are off site, it would be very helpful to see our notes on the appointment blocks. Thanks
1 vote -
Please provide administrative access to view all instant messages between users
Please provide administrative access to view all instant messages between users. Maybe a default "blind copy" on every instant message sent...? Or access to search all instant messages sent/received by a specific user.
1 vote -
Fix the Fax History Page in the portal app
Fix the fax history page, its a mess:
- There isn't a way to export the list of faxes. The current export button doesn't seem to export the records that are being displayed, and even if it didn't its limited to 100 records. We deal with 3000+ faxes a month, so doing 30 exports, even if it worked, isn't feasible.The export at first seemed to pull the records being display. But, after looking at the downloads from multiple pages, its downloading the same data after each export, but the data downloaded seems to be different from the data displayed…
1 vote -
Team Chat: Improve Formatting
Instead of having run on sentences, the chat should allow us to add spacing and paragraphs like you can in text messaging and other chat services. This is pretty standard across chats so I am hoping it would be an easy fix :)
1 voteThanks for your feedback. This is on our roadmap.
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Integration with ECW
Please consider an integration with Eclinicalworks ( ECW) as this is my Electronic medical records and over 800,000 physician use this software in the USA. thank you for your prompt assistance to this matter.
1 vote -
Edit button for After hours recording
I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…
1 vote -
Save Filters on Overdue Patients List
It would be SO helpful and time-saving if you could save the filter settings for the overdue patients list. We only want to check patients who are overdue for cleaning, but the list includes all xrays and you have to manually and individually select each option EVERY SINGLE time you open the list, even when you're just coming back from texting an overdue patient from that list.
1 vote -
WorkGroup tab
It would be fantastic to have WorkGroup tab in the Phone/Voicemail portion of Weave Desktop App so our workgroups can access the voicemails easier as well as see that there are voicemail(s) to address.
1 vote -
Delta Dental of Wisconsin- Individual Plan
A lot of our patients have Delta Dental of Wisconsin's individual plan. Claims address is 103 Steven's Point, WI 54481. Payor ID # WDENC. I am not seeing this on the list of payors. It would be fantastic if Weave can work on adding this payor to their list of insurance payors.
1 vote -
Vision Insurance
Just curious if Weave could pull Vision Benefits for offices.
1 vote -
Payments on Mobile App
Having a payment option work on an iPad for chairside checkouts.
We need to be able to complete payments on our iPad or phone version of Weave as we are looking to do chairside checkouts.
1 vote -
Move Bday notifications to the ALL tab rather than actionable
Our bday text messages fill up our actionable texts daily and I think it would be a better use of our time to have it appear in the "all" tab rather than "actionable". If a patient responds to it then it appears in the Actionable anyway and then we can send them some birthday emojis!! :o)
1 vote -
Credit Card payments during hours of operation
Hello,
Regarding Credit Card Payments:
When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
I am sure other offices are having the same issue and would benefit from this change.
Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.…
1 vote -
Missed Call Analytics Days of the Week Report
I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…
1 vote
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