Desktop App
1145 results found
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Video text
We would love to have the ability to send a short video text through weave like we can pictures.
22 votes -
Attach 2 statements on a Text to Pay Link
Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.
1 vote -
Payment Invoice tells weather swipe or keyed in payment
It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.
1 vote -
messages that only apply to Admins
Updates that are only for Admins should ONLY appear on Admins computers. It really gets some employees upset when they can't do some things that they think they 'should' be able to do.
1 voteWe are currently working on a more advanced user role system that will allow you to grant access to specific features per user. Please look out for this in the coming year!
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Support/Extension for Weave Unify Clients
When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.
1 vote -
WEAVE PHONE/TEXT ISSUE NOT EFFIECENT
Since the most recent update, texting both mom and dad on Weave is no longer efficient. Before all you had to do was click on the main contact and then click the center circle to access everyone in the family. Now you have to click the center circle(custom contact), hit that circle again-it will now say(patient profile), then hit overview, then click on the "other" parent. Efficiency is key when you're understaffed, all this extra clicking to access information is absurd. Please change it back to how it used to be. This update makes it twice as complicated.
1 vote -
View emails that have been sent to patients, like reminders and such
Can we view all emails that have been sent to patients? Especially auto reminders?
6 votes -
Online Scheduling Demographic Additions
Having online appointment requests enter date of birth, address, and insurance when scheduling
15 votes -
Tell PMS that patients have opted out
A request for Weave to tell a PMS that patients have opted out and do not receive messages. This way they can know and plan on what patients will not receive auto reminders.
2 votes -
Remove Closed Hours missed calls from reports
We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Online forms
When patients fill out the online forms and some of their personal information changed, weave should not update that in the system. If the patient makes a mistake on spelling, DOB, address or phone number can really make for a mess with insurance, getting InTouch with the patients or sending out statements. I would rather update it myself.
1 vote -
Online forms
When weave sees a patient has not been in for 6 months to a year paper work should be automatic text to them. The previous system we used would do that for us and it save a ton of time when getting paper work out to the patients.
1 vote -
Emergency / After Hours calls & texts
Would love if there was a great system within Weave for emergency calls/texts. Right now on our voicemail we direct patients with emergencies to call a separate number which is managed by google voice. But it would be great if there was an internal system within Weave that would manage after-hours calls and texts which can then be sorted and prioritized according to urgency at nights and weekends for the doctor or on-call staff to review without having to sort through everything.
6 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
16 votes -
Issues with Team Chat
We always have a problem with our Weave Team Chat feature either not being available or glitching. We were told the way to resolve it is to uninstall the app and then reinstall it, which is not convenient especially when we are busy and need to get a message to another member quickly. Some of the issue when someone send us a message is when we click on "View Message" it doesn't show the message that was actually sent at that time. It shows an older message and we have to leave the chat group and come back. Help us…
7 votes -
Canadian credit card payments
I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.- Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
1 vote -
Saved CC
Would love to have a notification on the patient demo that alerted us of saved CC.
1 vote -
Phone recording update
Since weave has update, I have not been able to fast forward through a phone call recording. This is very inconvenient when all I need is a small part of a conversation. Please fix this feature. Thank you
4 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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MOBILE VS DESKTOP
Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Mobile App Calling
The mobile app, when you log in, should log you in as if you are using your extension and not add you to the default call group.
When you log into the mobile app you are added to the default call group and not all offices want this to happen. You can have another call group created as a workaround but it's still a manual process.
1 vote
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