Desktop App
1144 results found
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Audio Downloads
Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.
2 votes -
Birthday search
I would like to be able to search patients by birthday. I would like to know who in the next month is turning 1 so I can either send a text, email or physical card(if they have turned off msg). Later, I would like to search for 5 year olds and send a happy bday/reminder its time to see us again.
1 vote -
Schedule tab messaging
Hello! When using the scheduling tab to edit and send out a group text for a specific day, it did not update the date as it should have. I selected to add in the patient's first name and the date and time. However, it sent out the current date on every text. When i save my template, it shows the date as "[date time]" or whatever it says when you select it. When i returned to my template to see what had happened with sending out the wrong dates to every patient, it showed that it had changed that [date…
1 vote -
Font size for age 50+ eyeballs
I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia
I would think your app has a lot of people using it that are not always in their 30s and 40s
could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had
thanks so much
Steven Mobley Md
Hello Dr. Mobley,
We received your email and would be happy to assist, I totally understand the font size being a problem. I…
2 votes -
Need to be able to delete call recordings!
Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!
1 vote -
Create your own customized message when sending forms
Please add an option for a way to edit the auto-populated message when sending a form, either via email or text. Thank you! Megan @ Family Dentistry of St Peters.
1 vote -
Ability to differentiate between pt vs insurance payments
Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.
2 votes -
Dentrix--> More info / Click to dail
1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"
2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule
2 votes -
Adding Roles to Users
s00114749 - Might be a weird request but, customer wants to add Roles to Users to fit their industry. Please see list below;
Admin / Owner / GM
Bookkeeper / AP contact / AR Contact
Outside Sales Manager
Outside Sales rep
Inside Sales Manager
Inside Sales
Team Member / Customer Service Rep
Fleet dept Manager
Fleet Mechanic
Service dept Manager
Service dept tech
Shipping / Rec Mgr
Warehouse Mgr
Warehouse Staffer
Hose Assembly Team1 vote -
Download Voice Mail's
We need to be able to download the voice mail messages left, just like we can download the recorded calls from the "Call Records" drop down in the Weave admin portal.
1 vote -
Refund Payments show in Net Total
When processing a Stripe credit card refund through Weave, it is very hard to keep the accounting aspect of it straight. When a report is opened in Invoices /payments I would expect to see the refund that was deducted on the Net total. Also, have it deducted from the Net total the day it was refunded, not the day the payment was originally taken.
3 votes -
email a statement with a text to pay link
Be able to send a statement with a link to pay through email.
3 votes -
Schedule Request Icon on Mobile App
We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks
2 votes -
Officemate Web Assistant Integration
Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…
2 votes -
Showing What Extensions that calls were for
Hello 2 things:
1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,
…1 vote -
Scroll bars
Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?
2 votes -
New Patients who are not active in Dentrix
Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as…
2 votes -
Adding reporting to recall analytics
We would love it if we could export a report from the recall analytics that would show us all patients that have received a recall and that have not received a recall in a given time frame. This would make the list of patients that we need to call for recalls easy to use and transfer between employees. The format of the reports does not matter, just anything printable would be great. Thanks!
2 votes -
internal extension to extension recording
I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.
4 votes -
Admin control who can view analytics.
Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.
2 votes
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