Desktop App
1458 results found
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Move Bday notifications to the ALL tab rather than actionable
Our bday text messages fill up our actionable texts daily and I think it would be a better use of our time to have it appear in the "all" tab rather than "actionable". If a patient responds to it then it appears in the Actionable anyway and then we can send them some birthday emojis!! :o)
1 vote -
Team Chat Patient Tag
With Nextech's PracYakker communication, you can tag a patient in a chat message to another staff member, click on the tag and it will take you to the patient's chart. It would be great if somehow this could be done with Weave too.
3 votes -
Credit Card payments during hours of operation
Hello,
Regarding Credit Card Payments:
When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
I am sure other offices are having the same issue and would benefit from this change.
Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.…
1 vote -
Missed Call Analytics Days of the Week Report
I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…
1 vote -
Covid Screening Form
On the Covid Screening form, it would be great if all the words were black, but if they answered YES to any questions, the YES would be in RED!!! to make it stand out
1 vote -
Text Analytics
We would like analytics on text messaging to track how many texts a user has responded to per day. We need this info in order to appropriately assign tasks.
2 votes -
We need to see when a call recording has been deleted-- at least the phone data if not the actual recording. Also, who deleted the info.
I need to be able to see that there was a phone call made or recieved, even if that call recording has been deleted. I also want to know that the recording has been deleted and I want to know by whom it was deleted. This is particularly important since I am currently dealing with the question of whether I may have accidentally deleted a phone call or if a staff member may have deleted a recording in a misguided attempt to hide an error. Since I have already heard the recording I am very much aware that it is…
2 votes -
User level addition
I need to be able to give staff members the ability to edit the phone tree/media without being able to edit/delete/listen to call recordings.
0 votes -
Overdue Recall
It would be great if there is a better way to be able to see who has not received a recall, especially when the patient does not have a cell phone, are overdue, or has opted out of text messages. If there was a PRINT option that we could manually go through the patients and send either a text recall (if available) or mail them a letter reminding them.
3 votes -
Analytics for Managers Only
Hi there,
We are looking to have the access to the analytics only be for managers. What we are finding in our office is that our team members become fixated on those numbers and who is answering more calls than others. It is causing fights in the office and it would be best if only the managers could have access to the analytics. This would be extremely helpful for our office and I am sure other offices as well :)
3 votes -
LISTS NOT HELPFUL
We really would love to be able to filter the reminder lists to only ONE or TWO of our recall options. I am looking at a list full of people that need xrays, but were just in and ACTUALLY DON'T need an appointment, therefore creating more work for me. I can NOT rely on the list. I have to double check EVERY single patient before I send the text....NOT HELPFUL.
0 votes -
Previous Automated Messages Purged
I would love a feature where you could purge automated messages from a previous year so when looking at a patient's messaging history, it is more streamlined.
1 vote -
Unread/un-listened to voicemail report
Add functionality to generate an unread/un-listened to voicemail report for all phones in the Phone > Devices list in the Weave Portal & allow it to be automated to run at a set time daily.
Anecdotally, our company has issues with certain employees not listing to/responding to voicemails in a timely manner and we'd like to be able to track that more efficiently than having to walk to each phone and counting how many unread/un-listened to voicemails there are.
2 votes -
Payouts Summary and Filters
Collins & Sampson Cosmetic and Family Dentistry, s00128522, asks that we add a summary to the top of Payouts like the one at the top of the Invoice & Payment Summary tab. The totals change based on the filter used. Right now, the Payouts Totals do not change if I filter to see all of June's payouts. This would be extremely helpful so book keepers can balance every month. Their old system did a monthly payout summary. Please advise. Thank you!
2 votes -
QR Codes on statements
-first, it is really silly that i would have to create a new log in to leave feedback. That seems like more work.
-Second, I would like to put a payment QR code on my statements that go out to patients. This would bring them directly to weave for payment. Is this possible?2 votes -
User role with limited access to Reviews section of the desktop app
Creation of a user role without access to the reviews section of the desktop app for office staff such as front desk employees
1 vote -
Appointment Reminder
Please enable the appointment reminders to auto-fill the location address depending on which office they go to with an "Address" pre-fill button. For example, if a patient has an appointment at office A, if will auto-fill that locations address. If the patient has an appointment at office B, it will auto-fill that address. That way I don't need to create a separate appointment reminder for each location.
1 vote -
E-Prescribe Option
It would be wonderful if there was an option to integrate or if Weave had it's own version of E-Prescribe for offices. This is a feature that is becoming more highly sought after and because weave doesn't currently offer it we will have to out source.
5 votes -
Verify Identity
1-Your writeback use 4 identifiers First Name, Last Name DOB and Mobile Phone # in Kiosk Mode.
Some of our elderly pt's do not have mobile phones but this a required field in the "Verify Identity" fields.
How do we work around this when using the Kiosk?
2-Second Suggestion same mode. When in Kiosk mode to type all of these identifying factors is a lot and does not make using the digital forms and the check in process easier. If we could use just PatientName or DOB and Chart ID# / Pt Id#. This would link the form to the…1 vote -
short cut to crystalPM
I would like to be able to access crystalPM direclty from weave app. eg. someone calls and I can click on the name and the pts acounts opens automatically in crystalpm. Currently I have to copy paste the acct number or the phone number into crystalpm in order to achieve the same reuslts. Very tedious. thank you
Dr Irani1 vote
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