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1149 results found

  1. WIV: Eligibility Report UX Improvements

    Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.

    14 votes

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    Hello, friend!


    We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report. 


    If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team. 


    See you there!


    Best,


    Drew Hemsley | PM @ Weave

  2. Online Scheduling Demographic Additions

    Having online appointment requests enter date of birth, address, and insurance when scheduling

    14 votes

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    Started  ·  4 comments  ·  Schedule  ·  Admin →
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  3. Make voicemails actionable

    user wishes to have a tool that reflects the action that has been taken in response to voicemails so that they can be sure they're responding to callers appropriately and reduce visual clutter

    13 votes

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    4 comments  ·  Phones  ·  Admin →
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  4. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    13 votes

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    Started  ·  4 comments  ·  Analytics  ·  Admin →
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  5. Recover deleted voicemails

    I would like to be able to recover or listen to deleted voicemails.

    13 votes

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    1 comment  ·  Phones  ·  Admin →
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  6. text allowing for notification of 2 separate appointments on the same day.

    On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!

    13 votes

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  7. Recent update notes

    I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
    Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.

    13 votes

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    6 comments  ·  Settings  ·  Admin →
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  8. E-mail patient history

    Please consider maintaining history of all e-mails sent to each patient, just like there is a history of all text messages sent to/from each patient.

    13 votes

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    1 comment  ·  Admin →
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  9. Call queue monitor

    visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue

    12 votes

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    4 comments  ·  Phones  ·  Admin →
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  10. Text Message Seen By list

    Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!

    12 votes

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  11. Call Analytics Available to Administrative Users Only

    Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.

    12 votes

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    1 comment  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    12 votes

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    3 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Review Widget

    i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .

    12 votes

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    Request Received  ·  6 comments  ·  Reviews  ·  Admin →
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  14. LIVE CHAT via office website

    I am signing up for the BETA trial. I think it is great that widgets will be available on office website for patients to access for New patient contact. I would REALLLLY would like to see Weave advance into providing LIVE chat directly from websites for new patients.

    12 votes

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    Added to Backlog  ·  3 comments  ·  Chat  ·  Admin →
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  15. Patients with same phone number

    We have patients with the same phone number (for example: a mother and her two children have the same phone number). When we message a patient, we only see one name and this can get confusing if patients in a family have different surnames. It would be nice to have all names connected to a phone number to show on the screen when we message or call patients.

    12 votes

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  16. Having a scanner or fax that goes right to the app

    When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!

    11 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  17. Weave payment post directly

    Payment received in Weave post directly to Dentrix.

    11 votes

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    3 comments  ·  Payments  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  18. Fax file size

    it would be great is we were able to send Faxes that are more than 25 MB because when we send medical records which can be anywhere from 10 sheets to 200 sheets of paper and that have to be grouped in one file because they have a notary stamp page with it.

    it would be great if this system worked more in conjunction with WebPT for scheduling appointment reminders.

    this system was suppose make office work easier but it has added a lot of steps compared to what we use to use especially in the faxing area. for example…

    11 votes

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    Started  ·  3 comments  ·  Fax  ·  Admin →
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  19. Analytics Missed Calls vs Abandoned Calls

    May we please separate abandoned calls from missed calls in analytics. It is quite frustrating, having to cross reference what our actual number is in our missed calls. We thought we were having a higher number of missed calls when that actually was not the case. For some reason when there was a software update WEAVE ANALYTICS chose to intentionally count caller abandoned calls as missed calls. May we please get those analytics separated? Since the callers that are abandoning are not receiving a missed call text. Please contact me if there are more questions. My direct line is 915.778.4681…

    11 votes

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    4 comments  ·  Analytics  ·  Admin →
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  20. Patient Portal

    We had an office retreat this past weekend. We were brainstorming ideas that would enhance our patient experience. It was suggested we offer a patient portal. This patient portal is available to patients in a lot of medical settings. It allows the patient to login with a unique login to check their patient information: Rx, next appointment scheduled or to be scheduled, any referrals made to other doctors and their information would show up, etc.

    11 votes

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