Desktop App
1409 results found
-
Message tag notifications
Hello, it would be helpful for our staff if we received a notification when someone tagged us in a message. I assumed that's what the program did, since we can select which people are relevant to each tag, but it does not. Thanks.
7 votes -
More Analytics Would Be Helpful
The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?
For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.
Breaking down the queue data to STAFF PARTICIPATION would also be helpful.
…
7 votes -
Treatment Plan Reminders
Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!
7 votesThis will take a while to complete, but work is under way to move forward!
-
Sync time stamp
We need a time stamp to show last sync date and time. The previous company we used for reminders - SolutionReach - had this feature. With Weave, we have to wait and discover that messages are being sent out and there's been a few time where it wasn't working for weeks and it took us a week to even realize!
7 votes -
Call Reporting by User
Use call history and analytics to analyze user/employee performance according to:
- how many calls they're answering vs missing
- length of talk time vs hold times6 votes -
Confirmed via Weave
When patients confirm via weave, notate in appt "confirmed via weave"
6 votes -
Icon showing Received Forms
We'd love to see an icon next to patient names showing that they have submitted forms. This would be similar to the icon showing that they have sent a message.
6 votes -
Please be compatible with Chrome
Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer
6 votes -
Send the info requested for online scheduling to the office
The current online scheduling system asks for a patients date of birth but does not send that date of birth to the office with the request. It would be nice to have all the patients information to get them scheduled.
Can you add date of birth and insurance to the info requested and sent to the office?6 votes -
Become more user friendly!
New patients are getting kicked out while filling out forms. That is very frustrating to them and does not look good for us. I was told by one of your employees that they cannot refresh the page because that will cause that to happen. You need to make this more user friendly, not all patients are computer savvy, nor should they have to be. Open Dental and mConsent are so user friendly that even my mom (75 years old) was able to use it.
6 votes -
Message templates on phone app
It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.
6 votes -
More Efficient
When we use lists to do recall texts, there are several things that are frustrating. 1- If I text someone that they are past due for their cleaning, it will shoot me back up to the top of the entire list and no longer have the filter listings I had in place. 2- The filters are not always accurate so I still have to investigate if they are truly past due. If I have a filter that I only want prophy, I still get a mix of srp, new patients, etc.
It would be so awesome if the recall usage…
6 votes -
Do not like the new update with the app timing out
With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.
6 votes -
option to adjust time duration for time out
Hello. Happy customer here!
We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).
Can we have an option to adjust security time out feature please? It will help our office routine without interruption.
Thanks for…
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Custom List option
There should be an option to create more than the preset lists on Weave. Specifically to have one "quick fill" list that is for hygiene only and an additional "quick fill" for the dentist treatment.
In addition to this, there should be a method to upload unscheduled treatment into this "Doctor Quick Fill"6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Sync up the ASAP list from Dentrix to the Quick Fill appointments
Dentrix has an ASAP list we can look at to do last minute appointment fill. Can you sync up your Quick fill list from Dentrix?
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
pop up phone calls
It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Online Scheduling Improvement
The recall functionality as it currently exists in Weave is lacking. Having recall reminders sent via text or email, but without a fully functional scheduling link is very inferior to other vendor options. A fully functional scheduling feature would be able to look into RevolutionEHR for actual open slots, allow the patient to choose a slot, then write back into RevolutionEHR to fill the slot.
Please consider adding this feature in the near future. Currently we are using a different vendor for those services.
Thanks.
6 votes -
Restore original search function
The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.
6 votes -
Invoice & Payment summary Refund filter
Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded
6 votes
- Don't see your idea?